DELIVERY & TRACKING
MERCY HOUSE processes orders on weekdays (Monday through Friday, excluding holidays). Orders will be shipped out within 1 to 5 business days. You will receive an email confirmation with tracking information once your order has shipped. The estimated shipping time may be subject to delays due to customs, destination, and national holidays. If your estimated delivery date has passed, please contact us at firstname.lastname@example.org and we will do our best to resolve the issue.
FREE STUDIO PICKUP
By selecting the option "Studio Pickup", you're entitled to schedule an appointment to swing by our studio and pick up your order. Please send us an email including your order number.
MERCY HOUSE is not responsible for destination country tax and/or duty charge if incurred. The buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country. Please note: MERCY HOUSE is not responsible for any lost, stolen, or damaged shipments.
RETURNED TO SENDER PACKAGES
If your package is not successfully delivered and is sent back to MERCY HOUSE by the courier, we will contact you and refund the merchandise. The original shipping fee is not refundable.